I was totally impressed with the 3 AA personnel that gave us the tour. They were extremely friendly, took time to answer all of our crazy questions, and even made sure we got to see the process of un/loading with an actual plane on the ground.
It was so neat to see an operation that I personally have to deal with (and am frustrated by) about 10-15 times a year depending on if I check a bag. We saw how the bag travels from the agent check-in area, along conveyor to the TSA screening machines, then to a sorting area. The sorting area kind of reminded me of Amazon because the conveyors have lasers that scan the bar code on your bag and then identify which chute to send the bag down. Then once the bag is down the chute, an AA employee loads it on a cart to go to the airplane. We also got to see the control center where they monitor the flights that are landing and taking off as well as schedule time at each of the gates. It was just really cool. My favorite part through was when we got to go right up to an airplane on the tarmac and watch them unloading.
The one thing that was funny was that as I observed everything I was constantly thinking about how they could improve their operations. The whole process is so manual and there's tons of opportunity to change things so that our bags get through the system more easily. It seems like they could really use some IEs to come in and do a Value Stream map or something. ;)
In any case, it was a great tour and I'm glad I got myself out of bed on a Friday morning to see it. And, so you can share in my enjoyment from the tour, here are some photos!
Sorting of the bags before they go on the airplane.
The AA tarmac area.
Big plane at the gate.
Unloading a plane that just landed.
Putting bags on the conveyor - the other side of the wall is the baggage claim area.
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